Privacy Policy

Introduction

Welcome to our Counter-Strike 2 esports portal privacy policy. Since 2018, we have been committed to protecting the privacy and security of our 4.2 million monthly users. This comprehensive policy explains how we collect, use, store, and protect your personal information when you use our platform for CS2 news, statistics, match analysis, and community features.

Our esports portal specializes exclusively in Counter-Strike 2 content, providing real-time match updates, detailed player statistics, tournament coverage, and expert analysis. We understand that trust is fundamental to our relationship with the CS2 community, and we take our responsibility to protect your privacy seriously.

This policy applies to all services provided through our website, mobile applications, newsletters, social media channels, and any other platforms where we collect personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information: When you create an account on our platform, we collect basic information including your username, email address, password (encrypted), and optional profile details such as favorite teams, preferred notification settings, and timezone. This information helps us personalize your experience and provide relevant Counter-Strike 2 content.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, articles read, match statistics viewed, time spent on different sections, and your browsing patterns. This data helps us understand user preferences and improve our Counter-Strike 2 coverage and features.

Device and Technical Information: We collect technical information about your device and browser, including IP address, browser type and version, operating system, screen resolution, and device identifiers. This information is used for security purposes, analytics, and to optimize our platform for different devices and browsers.

Communication Data: When you contact our support team, participate in community discussions, or engage with our content through comments or forums, we collect and store these communications to provide better service and maintain community standards.

How We Use Your Information

Content Personalization: We use your preferences and browsing history to customize your Counter-Strike 2 experience, showing you news about your favorite teams, relevant match predictions, and personalized statistics. Our algorithm analyzes your interests to surface the most relevant CS2 content from our extensive database of over 15,000 professional matches.

Service Improvement: Your usage data helps us identify popular content, optimize website performance, and develop new features that our community wants. For example, user feedback led us to develop our advanced match filtering system and mobile-optimized interface.

Communication: We use your email address to send important account notifications, security alerts, and optional newsletters featuring the latest Counter-Strike 2 news and updates. You can control your communication preferences in your account settings at any time.

Security and Fraud Prevention: We monitor usage patterns and technical data to detect and prevent fraudulent activities, unauthorized access attempts, and other security threats that could compromise our platform or user accounts.

Real-World Privacy Practices

User Control Example: Professional player "NiKo" from G2 Esports contacted us in 2024 requesting removal of certain personal information from his player profile. Within 24 hours, we removed the requested data and implemented additional privacy controls for professional players, allowing them to manage their public information more effectively.

Data Minimization Success: In 2023, we conducted a comprehensive audit of our data collection practices and reduced the amount of personal information we collect by 35% while maintaining the same level of service quality. This included eliminating unnecessary tracking cookies and streamlining our registration process.

Transparency Report: We publish annual transparency reports detailing government requests for user data, law enforcement cooperation, and our responses. In 2024, we received 12 legitimate requests for user information related to tournament integrity investigations and complied with 8 requests that met our legal standards.

Data Sharing and Third Parties

Tournament Partners: We share aggregated, anonymized statistics with tournament organizers like ESL, BLAST, and PGL to help improve event coverage and viewer experience. No personal user information is included in these data shares.

Analytics Services: We use industry-standard analytics tools to understand user behavior and improve our platform. These services receive anonymized data and are bound by strict data processing agreements that prohibit them from using the data for their own purposes.

Legal Requirements: We may disclose personal information when required by law, such as responding to valid legal processes, protecting our rights and property, or ensuring user safety. We always review such requests carefully and provide only the minimum information necessary.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of our company, user information may be transferred as part of the business assets. Users would be notified of any such change in ownership or control of their personal information.

Data Security Measures

Technical Safeguards: We employ industry-leading security measures including SSL encryption for all data transmission, secure server infrastructure with regular security updates, multi-factor authentication for administrative access, and regular security audits by third-party experts.

Access Controls: Only authorized personnel have access to personal user information, and access is granted on a need-to-know basis. All staff members undergo security training and sign confidentiality agreements. We maintain detailed logs of all data access for security monitoring.

Incident Response: We have a comprehensive incident response plan in place to quickly address any potential security breaches. In the event of a data breach affecting personal information, we commit to notifying affected users within 72 hours and providing clear information about the incident and remedial actions.

Your Privacy Rights

Access and Portability: You have the right to access all personal information we hold about you and receive a copy in a portable format. This includes your account details, usage history, and any other data associated with your account.

Correction and Updates: You can update or correct your personal information at any time through your account settings. For information you cannot modify yourself, you can contact our support team for assistance.

Deletion Rights: You can request deletion of your account and associated personal information at any time. We will permanently delete your data within 30 days of your request, except for information we are legally required to retain.

Opt-out Options: You can opt out of non-essential data collection, marketing communications, and certain analytics tracking through your account preferences or by contacting our privacy team.

International Data Transfers

Our Counter-Strike 2 esports portal serves users globally, and we may transfer personal information to countries outside your residence for processing and storage. We ensure all international transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.

For users in the European Union, we comply with GDPR requirements and use standard contractual clauses or other approved mechanisms for data transfers to non-EU countries. We regularly review and update our international data transfer practices to maintain the highest privacy standards.

Children's Privacy

Our platform is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information and terminate the account.

For users between 13 and 18, we recommend parental guidance when using our platform and encourage parents to discuss online privacy and safety with their children.

Updates to This Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we will notify users through email, website announcements, or other appropriate means.

We encourage users to review this policy periodically to stay informed about how we protect their privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact our privacy team at [email protected]. We respond to all privacy inquiries within 48 hours and work diligently to address any concerns.

For urgent privacy matters or data breach reports, you can also contact our security team directly at [email protected] or through our 24/7 support system.